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SAP Connect 2026: Autonomous CX Steps Out of the Kitchen

SAP Connect 2026: Autonomous CX Steps Out of the Kitchen

by Thomas Wieberneit | Oct 8, 2026 | Analysis, Blog

A day after getting mere two minutes on SAP’s main stage, customer experience made its case in an hour, to the people who run the systems. The News On October 7, SAP’s customer experience organization held its own SAP Connect keynote to put products and substance...
SAP Connect 2026: The Autonomous Enterprise Clocks In, CX Gets a Cameo

SAP Connect 2026: The Autonomous Enterprise Clocks In, CX Gets a Cameo

by Thomas Wieberneit | Oct 7, 2026 | Analysis, Blog

SAP used its Las Vegas keynote to put the autonomous enterprise into general availability. Customer experience got two minutes on stage and found its real airtime in the executive Q&A. The News Five months after introducing the autonomous enterprise at Sapphire...
The 360-Degree Customer View Myth: Your Sellers Need 3.6 Degrees and a Reason to Call

The 360-Degree Customer View Myth: Your Sellers Need 3.6 Degrees and a Reason to Call

by Thomas Wieberneit | Sep 24, 2026 | Blog, CRMKonvos

For more than twenty years, CRM vendors sold the 360-degree customer view as a commercial superpower: every contact, every transaction, every complaint, every campaign response in one place. As we discussed in our recent CRMKonvo with Andreas Schuster of SugarAI, the...
Creatio Bets $300M on Bank.AI: Pega, Your Move

Creatio Bets $300M on Bank.AI: Pega, Your Move

by Thomas Wieberneit | Sep 22, 2026 | Analysis, Blog

Creatio commits $300 million through 2028 to its banking offering, sharpening its challenger position against Pega and the CRM majors in regional banking. The News On September 22, 2026, Creatio announced a $300 million investment in Creatio Bank.AI, its offering for...
AIforce: Salesforce Is Everywhere Now. Everything Is a Different Question.

AIforce: Salesforce Is Everywhere Now. Everything Is a Different Question.

by Thomas Wieberneit | Sep 17, 2026 | Analysis, Blog

Salesforce put its platform inside Claude, Slack, Gemini Enterprise and Amazon Quick. Reaching every surface is not the same as governing the work that runs across them. The News At Dreamforce on 15 September 2026, Salesforce introduced AIforce, which it calls “a live...
Voice AI and Agentic Commerce: Your Personal Agent Rents Its Home From the Other Side of the Force

Voice AI and Agentic Commerce: Your Personal Agent Rents Its Home From the Other Side of the Force

by Thomas Wieberneit | Sep 3, 2026 | Blog, CRMKonvos

Every wave of customer-facing technology arrives with the same promise: this time the balance of power shifts toward the customer. As we discussed in our recent CRMKonvo with Dan Miller, founder and analyst emeritus of Opus Research, voice AI is making that promise...
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Recent Blog Posts

  • SAP Connect 2026: Autonomous CX Steps Out of the Kitchen
  • SAP Connect 2026: The Autonomous Enterprise Clocks In, CX Gets a Cameo
  • The 360-Degree Customer View Myth: Your Sellers Need 3.6 Degrees and a Reason to Call
  • Creatio Bets $300M on Bank.AI: Pega, Your Move
  • AIforce: Salesforce Is Everywhere Now. Everything Is a Different Question.

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