Solutions that drive Business
Keep Your Brand in Front of Your Customers
News
- The latest collection will be in store on Monday
- Just arrived: New colors
- Fresh styles and looks in store now
Events
- Grand opening of new store next month
- Meet our Milford Store Manager
- Fashion Show at our Merivale Store
- Meet us at the Auckland Fashion Week
Sales
- Buy 1 - get one more at half price
- Two day Sale - 25% off everything
- End of Season Sale starting Sunday
Personalized
- Delivered to your customer's phone
- Here is your personal reward voucher
- You are this month's lucky customer
What Customers want to hear - Wherever they are
Target Specific Customer Needs
- Offers relevant to customer's historic and current purchases
- This is your reward for becoming a valuable Gold Member of our loyalty program
- Thank you for your Purchase
In the Now and the Near Future
- Messages are delivered in near real time
- Only the most recent offers, messages and coupons are available for the customer to view
- Program campaign start and expiry dates and times in advance
Right Time - Right Place
- Location Services bring traffic into your stores
- Target market segments by location, date, and time
- Your customers are mobile - so are your messages and offers
- Hyper current campaigns - in the Here and Now
Inform and Educate
- Recognise your customers' hot issue of the day
- Inform your customer how you will meet their needs and wants
- Disseminate brand and corporate news
Create Personalized Customer-driven Experiences
Multiple Touch Points for One-to-One and One-to-Many communication
- Mobile
- Internet
Two-Way Dialogue
- Answer your Customers pressing questions
- Deliver options that empower choice
- Ensure satisfaction and solicit emotional feedback
- Ask for selfies wearing your brand
- Listen to criticism and initiate change
- Thank your customers for advocating your brand
Make the Most of what you have
- Refine and Leverage your customer database
- Feed customer demand for information and shape your content accordingly
- Personalise product recommendations
- Encourage employees to make every interaction a positive experience
- Stimulate interest
Let your Customers Know that they are Appreciated
- Thank You's
- Acknowledge special occasions - e.g. birthdays or anniversaries
- Provide guidance on styles, what mixes and matches
- Selfie of the month competition
At the Customer's Fingertips
Reward Points Balances
- Daily or even real time balance updates
- Countdown to achieve next reward level "$100 to go until you reach our Platinum level"
Current Offers
- Your Customers see only your most recent offers
- No user management necessary
Events and Sales
- Company wide and/or localised notifications
- Inform about your customer's preferred or the closest store
- Store opening
- Private showing of new season collection
Personalised Coupons and Vouchers
- Tailor offers to each individual customer
- Use unique Coupon Codes
- Control Coupon Redemption - allow one or multiple times
- Reward your Customers for their loyalty and their advocacy
E-Receipts
- Convenient for You and Your Customer
- Save Time and Money
Capture and Measure Customer Behaviour
Refine your campaigns
- Collect data on customer life, needs and wants
- Predict customer experiences
- Analytics provides customer insights
- Determine your most responsive and profitable audience
Know What Works
- Who is redeeming your Coupons?
- Where are your most profitable Customers shopping - and when?
- What is driving Redemption Rates?
- Know what happens - where and when
Learn about your Customers' Preferences
- Improve your Customers' Sales Journey
- Drive Outcomes
- Eliminate unproductive Costs
- Be more Relevant to your Customers
Close the Loop - at the Speed of Life
- Measure campaign impact in real time
- Customise your reporting requirements
- Improve is your reach on Facebook
- Know which channel is working
One Application for consistent Customer Engagement
Manage your mobile and social media campaigns from one place
- Mobile App
Simple to use Cloud Service
- Web Browser Access
- Zero Maintenance
- Point and Click Operation
Integrated with your Point of Sale and Customer Database
- Customers sign up from their smart phone, your web site, or in store - at their convenience
- Coupons are redeemed directly from the phone
- Common data across your systems gives you a Single View on the Customer