CxM AND PoS – A Tale of two Cities

by | Oct 17, 2015 | Blog

CxM and PoS, these are two protagonists of an ever continuing story. It comes in many different flavours but it essentially is about change vs. stability. On one hand we have the PoS, the contender, a long time best hated friend of the retailer, an infrastructure that...

CRM Evolution – Some not so random Thoughts

by | Aug 21, 2015 | Blog

CRM Evolution 2015 was a very vibrant conference with lots of discussion that included a number of high profile industry influencers. For me as a first time attendee it was amazing how approachable many of these people are. But then this might come with the territory....

Top 5 Tips for Retailers to connect with Customers

by | Mar 3, 2014 | Blog

A few days ago I was asked for my top 5 tips for retailers on how to connect with their customers, limited to 100 words. For a topic that one could write a novel on … Well, here is my answer: –       Help customers solving their problem. This distinguishes and...

CRM is dead! Yeah, right – and Earth is a disc

by | Dec 2, 2013 | Blog

A few days ago I came across a blog entry by @MikeBoysen titled Customers Don”t Want Relationships…PERIOD! A really intriguing title and read – perhaps written to stir up a discussion. Works for me, as it stirs me up from of my absence from this blog of mine… Mike,...