by twieberneit | Apr 27, 2017 | Blog |
I just had the pleasure of getting a few family days in the Club Med Bali resort and, being me, working and writing about customer engagement and customer experience, somehow cannot not observe. On top of this, Chef de Village Jeremie Gonzalez and his 280-strong team certainly deliver something that is worth writing about. Jeremy also agreed to having a chat with me about his resort and customer experience. So here we go. The Impressions We were traveling with 9 persons, 2 families, 4 adults, 5 kids from 7 to 11, coming from New Zealand, with another friend arriving from Germany. Right from the beginning on Denpasar airport we have been in good hands. As one can imagine, in a holiday destination like this there are plenty of hotels and resorts receiving customers. Club Med was very easily spotted and their man took us under his wings with a warm greeting, guiding us to the van that was waiting for us to bring us to the 20 minutes away resort. Where we received another warm reception accompanied by a fruit drink, from Jeremie and the one NZ G.O. of the team – G.O meaning “Gentle Organizer”. Guests are referred to as G.M.’s – Gentle Members. Check in was a breeze and we were guided to our rooms with some nice conversation about the resort. The rooms were still as we knew them – we have been here before 5 years ago – not spectacular, small but good. And then Club Med is not about the rooms but about what is on the outside – a great, lush area on...
