The Inference Paradox: Tokens Got 1,000x Cheaper and Your AI Bill Went Up

by Thomas Wieberneit | Aug 27, 2026 | Blog

The Inference Paradox: Tokens Got 1,000x Cheaper and Your AI Bill Went Up Somewhere in your organization there is a slide claiming that agentic CX is about to get cheap. I bet, there is. It has a line heading down and to the right, it cites the collapse in token...

The Enterprise AI Intent Gap

by Thomas Wieberneit | Aug 25, 2026 | Blog, CRMKonvos

Every hype cycle produces its own comfortable silence, and this one has a good one: almost everybody is doing AI, and almost nobody will say out loud whether it worked. In our recent CRMKonvo with Jon Reed, co-founder of diginomica, we spent an hour poking at that...

Gartner Group: Lawmaker, Judge and Executioner?

by Thomas Wieberneit | Aug 21, 2026 | Blog

Gartner rewrote the CRM rules this year. It was probably right to. Buyers still need to read the fine print. Gartner’s 2026 Magic Quadrant for CRM Sales Platforms is likely the most consequential edition in years. But it isn’t because of the vendor...

The Customer Journey Illusion: Stop Mapping and Start Enabling

by Thomas Wieberneit | Aug 19, 2026 | Blog, CRMKonvos

Welcome to another reality check. The CRM industry loves a good fairy tale. The most persistent one is the mythical customer journey. We like to pretend that customers wake up, look at our perfectly designed product pathways, and cheerfully walk down the well-paved...

Creatio’s AI CRM: Who Gets to Build the Next Agent?

by Thomas Wieberneit | Aug 4, 2026 | Blog, Sponsored

Every AI CRM vendor selling into 2026 has an AI agent story by now. The differentiator is no longer whether agents exist, but who is allowed to build the next one, how long that takes, and what happens to the bill once it works. For decades, CRM has promised growth...