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The NIS2 Compliance Illusion: Why Your Supplier’s PC Dealer Is Now Your Board’s Problem

The NIS2 Compliance Illusion: Why Your Supplier’s PC Dealer Is Now Your Board’s Problem

by Thomas Wieberneit | Oct 14, 2026 | Blog, CRMKonvos

The easy story about NIS2 goes like this: it’s yet another bureaucratic Brussels regulation; the CISO handles it, a consultant delivers a binder before the auditors arrive. Executives could hide behind a corporate veil. If their company suffered a data breach, the...
SAP Connect 2026: Autonomous CX Steps Out of the Kitchen

SAP Connect 2026: Autonomous CX Steps Out of the Kitchen

by Thomas Wieberneit | Oct 8, 2026 | Analysis, Blog

A day after getting mere two minutes on SAP’s main stage, customer experience made its case in an hour, to the people who run the systems. The News On October 7, SAP’s customer experience organization held its own SAP Connect keynote to put products and substance...
SAP Connect 2026: The Autonomous Enterprise Clocks In, CX Gets a Cameo

SAP Connect 2026: The Autonomous Enterprise Clocks In, CX Gets a Cameo

by Thomas Wieberneit | Oct 7, 2026 | Analysis, Blog

SAP used its Las Vegas keynote to put the autonomous enterprise into general availability. Customer experience got two minutes on stage and found its real airtime in the executive Q&A. The News Five months after introducing the autonomous enterprise at Sapphire...
The 360-Degree Customer View Myth: Your Sellers Need 3.6 Degrees and a Reason to Call

The 360-Degree Customer View Myth: Your Sellers Need 3.6 Degrees and a Reason to Call

by Thomas Wieberneit | Sep 24, 2026 | Blog, CRMKonvos

For more than twenty years, CRM vendors sold the 360-degree customer view as a commercial superpower: every contact, every transaction, every complaint, every campaign response in one place. As we discussed in our recent CRMKonvo with Andreas Schuster of SugarAI, the...
Creatio Bets $300M on Bank.AI: Pega, Your Move

Creatio Bets $300M on Bank.AI: Pega, Your Move

by Thomas Wieberneit | Sep 22, 2026 | Analysis, Blog

Creatio commits $300 million through 2028 to its banking offering, sharpening its challenger position against Pega and the CRM majors in regional banking. The News On September 22, 2026, Creatio announced a $300 million investment in Creatio Bank.AI, its offering for...
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Recent Blog Posts

  • The NIS2 Compliance Illusion: Why Your Supplier’s PC Dealer Is Now Your Board’s Problem
  • SAP Connect 2026: Autonomous CX Steps Out of the Kitchen
  • SAP Connect 2026: The Autonomous Enterprise Clocks In, CX Gets a Cameo
  • The 360-Degree Customer View Myth: Your Sellers Need 3.6 Degrees and a Reason to Call
  • Creatio Bets $300M on Bank.AI: Pega, Your Move

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