thomas.wieberneit@aheadcrm.co.nz
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The great CCaaS Meltdown: What It Means for Customers and CX

The great CCaaS Meltdown: What It Means for Customers and CX

by Thomas Wieberneit | Aug 28, 2025 | Blog

The past weeks showed quite some interesting activity on the mergers and acquisitions and the partnership frontiers. NiCE acquired the German conversational AI rock star Cognigy for $955M and a short time later announced that the company enhanced its partnership with...
Beyond the hype – How to use chatGPT to create value

Beyond the hype – How to use chatGPT to create value

by Thomas Wieberneit | Feb 15, 2023 | Blog

Now, that we are in the middle of – or hopefully closer to the end of – a general hype that was caused by Open AI’s ChatGPT, it is time to reemphasize on what is possible and what is not, what should be done and what not. It is time to look at business use cases that...
a great human – bot conversation with lots to learn

a great human – bot conversation with lots to learn

by Thomas Wieberneit | Dec 6, 2022 | Blog

Inspired by a recent panel discussion as part of the In the Hot Seat podcast that I am involved in, I opened a chat with chatGPT3. ChatGPT is a language model by OpenAI that interacts in a conversational way. This way, it shall be able to follow a conversation, answer...

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