thomas.wieberneit@aheadcrm.co.nz
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The Customer Journey Illusion: Stop Mapping and Start Enabling

by Thomas Wieberneit | Aug 19, 2026 | Blog, CRMKonvos

Welcome to another reality check. The CRM industry loves a good fairy tale. The most persistent one is the mythical customer journey. We like to pretend that customers wake up, look at our perfectly designed product pathways, and cheerfully walk down the well-paved...
How to orchestrate customer journeys in real time at scale

How to orchestrate customer journeys in real time at scale

by Thomas Wieberneit | Sep 9, 2021 | Blog, Sponsored

Customer journeys are as individual as customers. Every customer has different needs, preferences, knowledge, information and another way to resolve their issues. In brief, every customer has a context of their own. As a consequence, customer journeys are often...

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