thomas.wieberneit@aheadcrm.co.nz
Epikonic
  • Home
  • Solutions
  • About Us
  • Contact Us
  • Blog
  • Cookie Policy
  • Privacy
Select Page
The Edelman Trust Barometer: From Innovation Anxiety via Grievance to Insularity

The Edelman Trust Barometer: From Innovation Anxiety via Grievance to Insularity

by Thomas Wieberneit | Feb 6, 2026 | Blog

The 2026 Edelman Trust Barometer is out. What do its results mean from a #CX angle? Based on the trajectory from Innovation Anxiety (2024) to Grievance (2025) and finally Insularity (2026), we can see five critical impacts on Customer Experience (CX). The data...
Trust in Crisis – Customer Experience is the Way Out

Trust in Crisis – Customer Experience is the Way Out

by Thomas Wieberneit | Feb 27, 2017 | Blog

Trust is eroding. Not only in governments and media as we could clearly observe but also in independent organizations like NGOs and businesses. And in business leaders, experts, even into the famed ‘people like me’. According to the recently published 2017 Edelman...

Company

  • Home
  • Solutions
  • About Us
  • Contact Us
  • Blog
  • Cookie Policy
  • Privacy

Recent Blog Posts

  • Voice AI and Agentic Commerce: Your Personal Agent Rents Its Home From the Other Side of the Force
  • The Inference Paradox: Tokens Got 1,000x Cheaper and Your AI Bill Went Up
  • The Enterprise AI Intent Gap
  • Gartner Group: Lawmaker, Judge and Executioner?
  • The Customer Journey Illusion: Stop Mapping and Start Enabling

Social Media

  • Facebook
  • X
  • RSS