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The great CCaaS Meltdown: What It Means for Customers and CX

The great CCaaS Meltdown: What It Means for Customers and CX

by Thomas Wieberneit | Aug 28, 2025 | Blog

The past weeks showed quite some interesting activity on the mergers and acquisitions and the partnership frontiers. NiCE acquired the German conversational AI rock star Cognigy for $955M and a short time later announced that the company enhanced its partnership with...

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