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Sapphire 2026 – What SAP actually did for CX

Sapphire 2026 – What SAP actually did for CX

by Thomas Wieberneit | May 15, 2026 | Analysis, Blog

SAP Sapphire 2026 was a major platform announcement, a competitive shot at ServiceNow, a coherent acquisition story across Reltio, Dremio and Prior Labs. It featured an Anthropic partnership that puts Claude at the center of the SAP Business AI Platform. For anyone...
SAP’s Double Acquisition: How Dremio and Prior Labs Complete a Data Strategy the Competition Can’t Easily Match

SAP’s Double Acquisition: How Dremio and Prior Labs Complete a Data Strategy the Competition Can’t Easily Match

by Thomas Wieberneit | May 4, 2026 | Analysis, Blog

On May 4, 2026, SAP announced two acquisitions in the same breath: Dremio, an Apache Iceberg-native agentic data lakehouse, and Prior Labs, a pioneer of Tabular Foundation Models. Neither acquisition is exotic. Together, they are contributing to the most coherent...
SAP Draws a Perimeter around Agentic AI and What That Means for the Rest of US

SAP Draws a Perimeter around Agentic AI and What That Means for the Rest of US

by Thomas Wieberneit | Apr 29, 2026 | Analysis, Blog

The most consequential enterprise AI governance document published this year arrived in late April with surprisingly little fanfare. SAP’s updated API Policy, version 4/2026, is a short document in plain English. The clause that is most interesting is Section...
The Orchestration Layer in Enterprise AI Just Got Named. It Has a Gemini Logo on It.

The Orchestration Layer in Enterprise AI Just Got Named. It Has a Gemini Logo on It.

by Thomas Wieberneit | Apr 27, 2026 | Analysis, Blog

What Google Cloud Next 2026 actually told us about the titan pecking order Google Cloud Next 2026 wrapped last week. The official version of the story is the one Google wanted you to read: 260 announcements, 1,302 customer use cases, the Gemini Enterprise Agent...
Beyond the Buzzword: Sugar’s Bet on Precision Selling and the ERP-CRM Bridge

Beyond the Buzzword: Sugar’s Bet on Precision Selling and the ERP-CRM Bridge

by Thomas Wieberneit | Apr 14, 2026 | Analysis, Blog

There is a moment in every technology cycle where a vendor decides the best way to signal relevance is to put the current buzzword in its name. We seem to be in that moment. SugarCRM, the mid-market CRM vendor backed by Accel-KKR, just rebranded to SugarAI. The...
Zoho One: Did 75,000 Customers Find the Sweet Spot?

Zoho One: Did 75,000 Customers Find the Sweet Spot?

by Thomas Wieberneit | Dec 1, 2025 | Analysis, Blog

Zoho aspires to deliver the operating system for businesses with the goal of driving customers’ margins by unifying business operations on one single technology platform. The most important part for delivering this vision is Zoho One.  Zoho One is...
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