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SAP Connect 2026: Autonomous CX Steps Out of the Kitchen

SAP Connect 2026: Autonomous CX Steps Out of the Kitchen

by Thomas Wieberneit | Oct 8, 2026 | Analysis, Blog

A day after getting mere two minutes on SAP’s main stage, customer experience made its case in an hour, to the people who run the systems. The News On October 7, SAP’s customer experience organization held its own SAP Connect keynote to put products and substance...
SAP Connect 2026: The Autonomous Enterprise Clocks In, CX Gets a Cameo

SAP Connect 2026: The Autonomous Enterprise Clocks In, CX Gets a Cameo

by Thomas Wieberneit | Oct 7, 2026 | Analysis, Blog

SAP used its Las Vegas keynote to put the autonomous enterprise into general availability. Customer experience got two minutes on stage and found its real airtime in the executive Q&A. The News Five months after introducing the autonomous enterprise at Sapphire...
Creatio Bets $300M on Bank.AI: Pega, Your Move

Creatio Bets $300M on Bank.AI: Pega, Your Move

by Thomas Wieberneit | Sep 22, 2026 | Analysis, Blog

Creatio commits $300 million through 2028 to its banking offering, sharpening its challenger position against Pega and the CRM majors in regional banking. The News On September 22, 2026, Creatio announced a $300 million investment in Creatio Bank.AI, its offering for...
AIforce: Salesforce Is Everywhere Now. Everything Is a Different Question.

AIforce: Salesforce Is Everywhere Now. Everything Is a Different Question.

by Thomas Wieberneit | Sep 17, 2026 | Analysis, Blog

Salesforce put its platform inside Claude, Slack, Gemini Enterprise and Amazon Quick. Reaching every surface is not the same as governing the work that runs across them. The News At Dreamforce on 15 September 2026, Salesforce introduced AIforce, which it calls “a live...
Pega’s fix for runaway AI costs: stop the agents from thinking at runtime

Pega’s fix for runaway AI costs: stop the agents from thinking at runtime

by Thomas Wieberneit | Jun 13, 2026 | Analysis, Blog

The news At its PegaWorld conference in Las Vegas on June 8, 2026, Pegasystems announced Pega Infinity 26, which it says will be available in Q3 2026. The principal change is commercial: Pega is moving away from per-token pricing for its AI agents toward a flat charge...
Don’t Step Into The Platform Trap: What Microsoft Build 2026 Could Mean for Your Next AI Stack Decision

Don’t Step Into The Platform Trap: What Microsoft Build 2026 Could Mean for Your Next AI Stack Decision

by Thomas Wieberneit | Jun 6, 2026 | Analysis, Blog

Microsoft Build 2026 produced two announcements that, read together, describe something more interesting than the usual conference launch cadence: a plausible scenario in which enterprise AI stack decisions made in the next 12 months could become significantly harder...
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Recent Blog Posts

  • The NIS2 Compliance Illusion: Why Your Supplier’s PC Dealer Is Now Your Board’s Problem
  • SAP Connect 2026: Autonomous CX Steps Out of the Kitchen
  • SAP Connect 2026: The Autonomous Enterprise Clocks In, CX Gets a Cameo
  • The 360-Degree Customer View Myth: Your Sellers Need 3.6 Degrees and a Reason to Call
  • Creatio Bets $300M on Bank.AI: Pega, Your Move

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