thomas.wieberneit@aheadcrm.co.nz
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The Customer Journey Illusion: Stop Mapping and Start Enabling

by Thomas Wieberneit | Aug 19, 2026 | Blog, CRMKonvos

Welcome to another reality check. The CRM industry loves a good fairy tale. The most persistent one is the mythical customer journey. We like to pretend that customers wake up, look at our perfectly designed product pathways, and cheerfully walk down the well-paved...
Creatio’s AI CRM: Who Gets to Build the Next Agent?

Creatio’s AI CRM: Who Gets to Build the Next Agent?

by Thomas Wieberneit | Aug 4, 2026 | Blog, Sponsored

Every AI CRM vendor selling into 2026 has an AI agent story by now. The differentiator is no longer whether agents exist, but who is allowed to build the next one, how long that takes, and what happens to the bill once it works. For decades, CRM has promised growth...
Fewer Graveyards, Please: Legacy, AI, and the Debt You Cannot See

Fewer Graveyards, Please: Legacy, AI, and the Debt You Cannot See

by Thomas Wieberneit | Jul 22, 2026 | Blog, CRMKonvos

Every so often a vendor conversation earns the word “useful,” and this one flirts with it. On CRMKonvo #309, Pega’s Matt Healy walked into a room of skeptics and, refreshingly, did not try to sell AI as pixie dust. He sold governance. Let me explain...
The Illusion of the AI Copilot: Why Your Legacy CRM Architecture Isn’t Cutting It

The Illusion of the AI Copilot: Why Your Legacy CRM Architecture Isn’t Cutting It

by Thomas Wieberneit | Jul 1, 2026 | Blog, CRMKonvos

For years, the enterprise software complex has sold us on a beautiful fairytale: the single source of truth. We were told that if we just poured enough capital into our CRM systems, and if we just badgered our front-line sales representatives enough to log every...
The Sales Automation Mirage: Why More AI Means Less Signal

The Sales Automation Mirage: Why More AI Means Less Signal

by Thomas Wieberneit | May 24, 2026 | Blog, CRMKonvos

The contemporary B2B sales landscape is currently drowning in its own engineering achievements. For the past decade, the holy grail of outbound sales development was scale: how many touches could an automated sequence tool squeeze out of a Sales Development...
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