The Dirty Dozen of 2021 Trends

by Thomas Wieberneit | Jan 18, 2021 | Blog

It’s that time of year again. And although I’m not really into trend articles, I think it’s time this year to start thinking about what’s going on in the worlds of customer experience and customer relationship management – and how it’s...

CX, communications platforms and what’s great next year

by Thomas Wieberneit | Dec 5, 2020 | Blog, CRMKonvos

This time, we welcomed Michael Fauscette in our virtual, distributed studio. With him we discussed what will become 2021 trends, looked at his views on the best and worst buzzwords on the market, the role of CDPs and rather communications platforms and what an...

CRMKonvo – Customer Experience and how to do it right

by Thomas Wieberneit | Nov 28, 2020 | Blog, CRMKonvos

This episode starred Nicole France. Nicole is VP and Principal Analyst at Constellation Research. She focuses on digital marketing, sales effectiveness and customer experience. We planned to talk with her about platforms and their role in the ecosystem; eventually we...

CRMKonvos – Latin American expert insights: How different is this market?

by Thomas Wieberneit | Nov 2, 2020 | Blog, CRMKonvos

Ralf Korb and I had a special guest in Jesus Hoyos, long time CRM practitioner and analyst who works from Mexico and Florida. Jesus concentrates on the Latin American and North American markets. Apart from being a genuinely great person, he had a lot of...

CRMKonvos – Bob Stutz and Esteban Kolsky of SAP are talking straight

by Thomas Wieberneit | Oct 26, 2020 | Blog, CRMKonvos

In this episode Ralf Korb, Marshall Lager and I had two very special guests: Bob Stutz, president of SAP’s CX group, who shapes the CRM industry for more than 20 years now and Esteban Kolsky, former analyst, both independently...