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Voice AI and Agentic Commerce: Your Personal Agent Rents Its Home From the Other Side of the Force

Voice AI and Agentic Commerce: Your Personal Agent Rents Its Home From the Other Side of the Force

by Thomas Wieberneit | Sep 3, 2026 | Blog, CRMKonvos

Every wave of customer-facing technology arrives with the same promise: this time the balance of power shifts toward the customer. As we discussed in our recent CRMKonvo with Dan Miller, founder and analyst emeritus of Opus Research, voice AI is making that promise...
Salesforce, Slack, Facebook, Kustomer – the big epiphany

Salesforce, Slack, Facebook, Kustomer – the big epiphany

by Thomas Wieberneit | Dec 15, 2020 | Blog

In the last few days two really interesting acquisitions caught my eye. The obvious one that hardly could be missed, is Slack being acquired by Salesforce for a whopping $27.7 bn, which, to put it into perspective, is $2.2 bn more than Salesforce forecasts as its...

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