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Helpshift to Salesforce Integration – Where Peanut Butter meets the Jelly

Helpshift to Salesforce Integration – Where Peanut Butter meets the Jelly

by Thomas Wieberneit | May 26, 2017 | Analysis, Blog

The leading in-app support company Helpshift just released a seamless integration with the Salesforce Service Cloud. This integration is now available on AppExchange. Here a copy of the press release for your convenience, followed by my analysis:    ...
GreenRope – A Simple yet Powerful CRM for E-Mail Marketers

GreenRope – A Simple yet Powerful CRM for E-Mail Marketers

by Thomas Wieberneit | May 18, 2017 | Analysis, Blog

A while ago I had the pleasure of talking with Austin Willms who took me through a tour presenting GreenRope, a CRM solution for small businesses that offers three ‘suites’ of functionality across ales, marketing, and operations. The operations suite probably needs a...
Nimble and Microsoft are Getting ever Closer

Nimble and Microsoft are Getting ever Closer

by Thomas Wieberneit | May 12, 2017 | Analysis, Blog

It has been three months since I last talked with Jon Ferrara, CEO of Nimble. Back in February, he introduced me to their Nimble Smart Contacts add-in to Outlook Mobile. It delivered people and company social relationship insights for free to over 40M Outlook Mobile...
Experience requires Engagement – Are Companies Prepared?

Experience requires Engagement – Are Companies Prepared?

by Thomas Wieberneit | May 4, 2017 | Blog

Today’s businesses are in a difficult situation. Their customers demand more experience and contextually relevant engagements than they are equipped to deliver. This places them on a difficult trail that they need to navigate in order to be and stay successful. Their...
SAP CRM and SAP JAM – Good News from CRM evolution

SAP CRM and SAP JAM – Good News from CRM evolution

by Thomas Wieberneit | Apr 29, 2017 | Analysis, Blog

During CRM Evolution 2017 I had the chance of talking with Volker Hildebrand and Anthony Leaper from SAP. Volker is SAP’s Global Vice President SAP Hybris and Anthony is Senior Vice President and Sales GM – Enterprise Social Software at SAP. Topics that we...
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