New Relic invents APM – again

by Thomas Wieberneit | Aug 5, 2020 | Analysis, Blog

The News On July 30, New Relic announced the delivery of its new Observability Platform, New Relic One. The platform has been redeveloped (‘reimagined’) to be more simple and integrated while retaining the power it already offered. New Relic One offers three core...

Quo Vadis SAP?

by Thomas Wieberneit | Jul 1, 2020 | Analysis, Blog

For quite some time the SAP CX community asks itself where SAP is going, or more precisely, which direction its Customer Experience portfolio is taking. This is a worrisome question, particularly as the larger CRM market is estimated to be the biggest segment of the...

Corona is over! And now? Trust, agility, and relevance are key

by Thomas Wieberneit | May 12, 2020 | Blog

Let’s fast forward about 6 months and Imagine that the Corona crisis is over. Well, not really over, but being on a way of economic and especially psychologic recovery. There will be (yet another) new normal, a new equilibrium of life, personal as well as business....

Customer Experience is the way! But where is its value?

by Thomas Wieberneit | Apr 28, 2020 | Blog

These days, everyone, including myself, is talking about a great experience being the new differentiator. About product, and service being less and less of a factor distinguishing businesses. There is talk of customer experience, user experience, brand experience,...

Customer Experience on Cruise Ships – It doesn’t always need AI to deliver

by Thomas Wieberneit | Jan 11, 2020 | Blog

It is this time of the year. Both, my wife Nicole and I put in long hours throughout last year, and yes, the pre-Christmas-time was not exactly a vacation, too … So, we were looking forward to some downtime and a family cruise with the line that prides itself as being...