How to Thrive in the Age of the Customer

by Thomas Wieberneit | Apr 28, 2019 | Blog

Returning from an interesting SAP Now event in Berlin with a strong attendee focus on customer experience is the perfect opportunity to start thinking about how to thrive as a company in the age of the customer. Being busy with and at our own valantic booth and an...

Ten questions you always wanted to ask about Customer Experience

by Thomas Wieberneit | Feb 24, 2019 | Blog

This is a slightly enhanced (and translated) transcript of an interview about customer experience I did for valantic. The interview challenge was to stay short and concise, and to keep it within two minutes. In order to not lose the spirit of this 120 second...

What the heck is Customer Centricity?

by Thomas Wieberneit | Feb 7, 2019 | Blog

Reading the very interesting post Customer Centricity is MORE than Customer Experience by Joseph Michelli I engaged into a discussion about things centricity. The discussion basically is about answering the question “What the heck is customer centricity?” – this...

The Secret Sauce of Success – Recipe unveiled by the DC Office of Unified Communications

by Thomas Wieberneit | Nov 25, 2018 | Blog

Back in 2015 the Washington D.C. Office of Unified Communications (OUC) started a re-platforming exercise of their backbone from an on premise system to a cloud based customer service solution. The Washington, D.C. Office of Unified Communications manages...

Data Rules – SAP acquires Qualtrics

by Thomas Wieberneit | Nov 13, 2018 | Analysis, Blog

The News On November 11, 2018 SAP announced that it has entered a definitive agreement to acquire Qualtrics, the “global pioneer of the experience management (XM) software category”. Here is the full announcement for you to read: WALLDORF, Germany, PROVO, Utah,...