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The Uncomfortable Truth About Enterprise AI in 2026: It’s Not Intelligence, and That’s a Problem

The Uncomfortable Truth About Enterprise AI in 2026: It’s Not Intelligence, and That’s a Problem

by Thomas Wieberneit | Mar 16, 2026 | Blog, CRMKonvos

As enterprises scramble to deploy AI, the Great AI Debate’s eighth installment reveals a widening gap between what vendors are selling and what actually works at scale. Dr. Michael Wu and Jon Reed spent this episode cutting through the hype around language...
Navigating the K-Shaped Economy: Zoho’s Enterprise Strategy, AI, and True Value

Navigating the K-Shaped Economy: Zoho’s Enterprise Strategy, AI, and True Value

by Thomas Wieberneit | Mar 4, 2026 | Blog, Sponsored

During ZohoDay 2026 in Austin, I had the opportunity to sit down and chat with Tony Thomas, the head of Zoho US. Tony has been in this role for just over a year, navigating an economic and technological landscape that got ever more complex. Our conversation...
The Edelman Trust Barometer: From Innovation Anxiety via Grievance to Insularity

The Edelman Trust Barometer: From Innovation Anxiety via Grievance to Insularity

by Thomas Wieberneit | Feb 6, 2026 | Blog

The 2026 Edelman Trust Barometer is out. What do its results mean from a #CX angle? Based on the trajectory from Innovation Anxiety (2024) to Grievance (2025) and finally Insularity (2026), we can see five critical impacts on Customer Experience (CX). The data...
Beyond GDPR: Is MyTerms the New Standard for Enforceable Personal Data Agreements?

Beyond GDPR: Is MyTerms the New Standard for Enforceable Personal Data Agreements?

by Thomas Wieberneit | Jan 27, 2026 | Blog

The news IEE just released standard 7012-2025 for machine readable personal privacy terms, nicknamed MyTerms. MyTerms covers interactions and agreements between individuals and service providers they interact with on a network. It defines a way for personal privacy...
Zoho One: Did 75,000 Customers Find the Sweet Spot?

Zoho One: Did 75,000 Customers Find the Sweet Spot?

by Thomas Wieberneit | Dec 1, 2025 | Analysis, Blog

Zoho aspires to deliver the operating system for businesses with the goal of driving customers’ margins by unifying business operations on one single technology platform. The most important part for delivering this vision is Zoho One.  Zoho One is...
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