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The AI Ferrari: Why Your CX Strategy is Stuck on Concrete Blocks

The AI Ferrari: Why Your CX Strategy is Stuck on Concrete Blocks

by Thomas Wieberneit | May 13, 2026 | Blog, CRMKonvos

We have reached a point in the hype cycle where “AI” is being sprinkled on enterprise software like a seasoning on a cheap steak: it masks the poor quality of the underlying meat but doesn’t make it more nutritious. In the latest CRMKonvo, Bhawani...
The vCon Reality Check: Moving Beyond Generative Hype to Actual Conversational Architecture

The vCon Reality Check: Moving Beyond Generative Hype to Actual Conversational Architecture

by Thomas Wieberneit | Apr 15, 2026 | Blog, CRMKonvos

Welcome to Reality. Leave Your “AI Magic” at the Door. The AI hype train is moving at terminal velocity, but the tracks are missing. We have vendors pitching artificial general intelligence that will solve world peace, and executives panicking because they...
Beyond the Buzzword: Sugar’s Bet on Precision Selling and the ERP-CRM Bridge

Beyond the Buzzword: Sugar’s Bet on Precision Selling and the ERP-CRM Bridge

by Thomas Wieberneit | Apr 14, 2026 | Analysis, Blog

There is a moment in every technology cycle where a vendor decides the best way to signal relevance is to put the current buzzword in its name. We seem to be in that moment. SugarCRM, the mid-market CRM vendor backed by Accel-KKR, just rebranded to SugarAI. The...
Generative Engine Optimization: The New Tech Hustle or a CX Reality?

Generative Engine Optimization: The New Tech Hustle or a CX Reality?

by Thomas Wieberneit | Apr 1, 2026 | Blog, CRMKonvos

The digital marketing landscape is undergoing a massive tectonic shift. Since the ascent of Google, search engine optimization was the undisputed king of visibility. The industry grew into an eighty-billion-dollar behemoth built entirely on gaming Google search...
The Sovereign Cloud Illusion: Political Fig Leaf or Just Good PR?

The Sovereign Cloud Illusion: Political Fig Leaf or Just Good PR?

by Thomas Wieberneit | Mar 23, 2026 | Blog, CRMKonvos

The enterprise software market is currently intoxicated by a brand-new buzzword cocktail. If you walk the halls of any major European tech conference today, you will inevitably be assaulted by phrases like “data sovereignty” and “sovereign...
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