Customer Service in a World of Ambient Computing

Customer Service in a World of Ambient Computing

Soon there will be an additional in-app customer service channel. So far we have a bunch of service channels, most of them requiring the user to leave the app to Pick up the phone for a call Browse for self support Open up an additional chat window Take on the social...
Zendesk – A Mobile CustServ Native?

Zendesk – A Mobile CustServ Native?

Mid of April I published an article about the mobile in-app support landscape that, amongst other players, touched on Zendesk. In this article I stated: “Zendesk is not a mobile native. Their chat widget integrates into web pages and the company does not offer in-app...
Mobile In-App Support – A brief Overview

Mobile In-App Support – A brief Overview

In a mobile world, where the smartphone has become the command center of our lives support needs to be offered from directly inside the app, using in-app messaging. This way the advantages of being able to send relevant contextual information about the state of the...