thomas.wieberneit@aheadcrm.co.nz
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Salesforce, Slack, Facebook, Kustomer – the big epiphany

Salesforce, Slack, Facebook, Kustomer – the big epiphany

by Thomas Wieberneit | Dec 15, 2020 | Blog

In the last few days two really interesting acquisitions caught my eye. The obvious one that hardly could be missed, is Slack being acquired by Salesforce for a whopping $27.7 bn, which, to put it into perspective, is $2.2 bn more than Salesforce forecasts as its...
Kustomer – A New Kid on the Customer Service Block

Kustomer – A New Kid on the Customer Service Block

by Thomas Wieberneit | Dec 12, 2016 | Analysis, Blog

Sparked by an article by Bob Thompson, titled You had me at “Treat Customers as People” about Kustomer, a new kid on the customer service block, I ventured to reach out to founder Brad Birnbaum and his team to get some more information. After all the customer quadrant...

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