thomas.wieberneit@aheadcrm.co.nz
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Sapphire 2026 – What SAP actually did for CX

Sapphire 2026 – What SAP actually did for CX

by Thomas Wieberneit | May 15, 2026 | Analysis, Blog

SAP Sapphire 2026 was a major platform announcement, a competitive shot at ServiceNow, a coherent acquisition story across Reltio, Dremio and Prior Labs. It featured an Anthropic partnership that puts Claude at the center of the SAP Business AI Platform. For anyone...
SAP Sapphire Orlando 2025: How to Steer Through Uncertainty with the AI-Powered Flywheel

SAP Sapphire Orlando 2025: How to Steer Through Uncertainty with the AI-Powered Flywheel

by Thomas Wieberneit | May 26, 2025 | Analysis, Blog

The news SAP just held its annual Sapphire event in Orlando, FL. It is totally under the theme of uncertainty and how technology, in particular SAP’s technology, can help businesses steer through poorly charted waters, to use a nautical metaphor. Uncertainty is caused...

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