thomas.wieberneit@aheadcrm.co.nz
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Social CRM – A Customer Oriented View on the State of Affairs

by tz4rgp | Sep 27, 2012 | Blog

I have spent the last week talking about CRM and SCRM to three retail companies. They cover different, although overlapping ranges and are of very different organizational maturity states. They are also on different positions on both, the CRM and SCRM scales. What...
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