Building a CRM Strategy Brick by Brick

Building a CRM Strategy Brick by Brick

During ZohoDay26, I had the absolute pleasure of sitting down and talking CRM with Julie Lloyd from Acme Brick in beautiful Austin, Texas,. Naturally, the topic of the day was Acme Brick’s fascinating journey into the Zoho ecosystem. As a CRM analyst and consultant,...
Flipping the math: How AI changes Build vs. Buy

Flipping the math: How AI changes Build vs. Buy

For the longest time, companies have been trapped by enterprise software vendors. First by shrink-wrapped software packages. Then by SaaS offerings. Both situations led to what one even in a SaaS world can call shelfware – although these days the shelf is a virtual...
Is RevOps the New CRM?

Is RevOps the New CRM?

The Lost Strategy: What CRM Was Supposed to Be CRM at its very origin, was a strategy. With the advent of systems that support the execution of this strategy, the term more and more got shifted to describe a system. This shift can get seen in the words of CRM...