thomas.wieberneit@aheadcrm.co.nz
Epikonic
  • Home
  • Solutions
  • About Us
  • Contact Us
  • Blog
  • Cookie Policy
  • Privacy
Select Page
The Contact Center Is Dead: Long Live the Operations Layer

The Contact Center Is Dead: Long Live the Operations Layer

by Thomas Wieberneit | Mar 25, 2026 | Blog, CRMKonvos

We have been lying to ourselves since, well, basically since forever. We placed customer support agents into a padded room called the “contact center,” handed them a ticketing system, and told them to keep the angry people away from the rest of the...
The Uncomfortable Truth About Enterprise AI in 2026: It’s Not Intelligence, and That’s a Problem

The Uncomfortable Truth About Enterprise AI in 2026: It’s Not Intelligence, and That’s a Problem

by Thomas Wieberneit | Mar 16, 2026 | Blog, CRMKonvos

As enterprises scramble to deploy AI, the Great AI Debate’s eighth installment reveals a widening gap between what vendors are selling and what actually works at scale. Dr. Michael Wu and Jon Reed spent this episode cutting through the hype around language...
Beyond the Honeymoon: Why Map Communications Bets on Zoho for a Decluttered Tech Stack

Beyond the Honeymoon: Why Map Communications Bets on Zoho for a Decluttered Tech Stack

by Thomas Wieberneit | Mar 6, 2026 | Blog, Sponsored

Recently, while on the ground in Austin, Texas, attending ZohoDay 2026, I had the pleasure of sitting down with Vaibhav Dani, the CEO of Map Communications. In the enterprise software ecosystem, we talk endlessly about digital transformation, but it is...
Navigating the K-Shaped Economy: Zoho’s Enterprise Strategy, AI, and True Value

Navigating the K-Shaped Economy: Zoho’s Enterprise Strategy, AI, and True Value

by Thomas Wieberneit | Mar 4, 2026 | Blog, Sponsored

During ZohoDay 2026 in Austin, I had the opportunity to sit down and chat with Tony Thomas, the head of Zoho US. Tony has been in this role for just over a year, navigating an economic and technological landscape that got ever more complex. Our conversation...
The Illusion of Value: Why Salesforce’s Agentic Work Unit is the New “Bad Query” of the AI Era

The Illusion of Value: Why Salesforce’s Agentic Work Unit is the New “Bad Query” of the AI Era

by Thomas Wieberneit | Mar 1, 2026 | Blog, Sponsored

The News On February. 25, 2026, Salesforce announced a pricing and metrics update. During the company’s Q4 FY2026 earnings call, CEO Marc Benioff, together with CMO Patrick Stokes, unveiled the Agentic Work Unit (AWU). Positioned as a metric to quantify the labor...
« Older Entries
Next Entries »

Company

  • Home
  • Solutions
  • About Us
  • Contact Us
  • Blog
  • Cookie Policy
  • Privacy

Recent Blog Posts

  • AIforce: Salesforce Is Everywhere Now. Everything Is a Different Question.
  • Voice AI and Agentic Commerce: Your Personal Agent Rents Its Home From the Other Side of the Force
  • The Inference Paradox: Tokens Got 1,000x Cheaper and Your AI Bill Went Up
  • The Enterprise AI Intent Gap
  • Gartner Group: Lawmaker, Judge and Executioner?

Social Media

  • Facebook
  • X
  • RSS