thomas.wieberneit@aheadcrm.co.nz
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The Agent Wars Are Over. The Substrate Wars Just Started

The Agent Wars Are Over. The Substrate Wars Just Started

by Thomas Wieberneit | Apr 19, 2026 | Blog

Three titan announcements in two weeks reveal what enterprise software vendors are actually fighting over in 2026, and it is not agents. If you have been tracking enterprise AI announcements through 2025, you have been watching a race about agent counts. How many...
Beyond the Buzzword: Sugar’s Bet on Precision Selling and the ERP-CRM Bridge

Beyond the Buzzword: Sugar’s Bet on Precision Selling and the ERP-CRM Bridge

by Thomas Wieberneit | Apr 14, 2026 | Analysis, Blog

There is a moment in every technology cycle where a vendor decides the best way to signal relevance is to put the current buzzword in its name. We seem to be in that moment. SugarCRM, the mid-market CRM vendor backed by Accel-KKR, just rebranded to SugarAI. The...
AI in Q1 2026: Less Magic, More Context, and the Death of the Outbound SDR

AI in Q1 2026: Less Magic, More Context, and the Death of the Outbound SDR

by Thomas Wieberneit | Apr 9, 2026 | Blog, CRMKonvos

Welcome to the second quarter of 2026. The dust of the generative AI explosion seems to have finally settled, so actual business realities can be seen. For the last few years, the enterprise software market has been drowning in vendor promises of AI magic. Now,...
The Contact Center Is Dead: Long Live the Operations Layer

The Contact Center Is Dead: Long Live the Operations Layer

by Thomas Wieberneit | Mar 25, 2026 | Blog, CRMKonvos

We have been lying to ourselves since, well, basically since forever. We placed customer support agents into a padded room called the “contact center,” handed them a ticketing system, and told them to keep the angry people away from the rest of the...
The Uncomfortable Truth About Enterprise AI in 2026: It’s Not Intelligence, and That’s a Problem

The Uncomfortable Truth About Enterprise AI in 2026: It’s Not Intelligence, and That’s a Problem

by Thomas Wieberneit | Mar 16, 2026 | Blog, CRMKonvos

As enterprises scramble to deploy AI, the Great AI Debate’s eighth installment reveals a widening gap between what vendors are selling and what actually works at scale. Dr. Michael Wu and Jon Reed spent this episode cutting through the hype around language...
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