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Beyond the Hype: Unlocking GenAI ROI in the Enterprise

Beyond the Hype: Unlocking GenAI ROI in the Enterprise

by Thomas Wieberneit | Aug 22, 2025 | Blog

My past two column articles on CustomerThink dealt with how to determine the return of agentic investments and whether agentic AI delivers at all. The question of ability to deliver is particularly interesting for me, as I am researching measurable results other than...
Microsoft Layoffs: Profits, CEOs, and a Culture of Fear?

Microsoft Layoffs: Profits, CEOs, and a Culture of Fear?

by Thomas Wieberneit | Aug 1, 2025 | Blog

This will be a rant, but a rant with roots in the belief that employee experience fosters customer experience. As it should be well-known by now, Microsoft fired around 9,000 employees in July, after doing some smaller layoff rounds already in 2025, totaling more than...
Zoho goes all in with AI – bold or inevitable?

Zoho goes all in with AI – bold or inevitable?

by Thomas Wieberneit | Jul 24, 2025 | Analysis, Blog

The news On July 17, 2025 Zoho launched Zia LLM and deepened its AI portfolio with agents, an agent builder, MCP support and an agent marketplace. Key announcements from the press release include: In-House LLM: Zoho has developed its own large language model, Zia LLM,...
Agentforce 3 – finally ready for the enterprise?

Agentforce 3 – finally ready for the enterprise?

by Thomas Wieberneit | Jun 28, 2025 | Analysis, Blog

The news On June 23, 2025, Salesforce announced Agentforce 3, the third iteration of its Agentforce platform. Agentforce 3 is a major upgrade to Salesforce’s digital labor platform. It gives customers the visibility and control that is needed to scale AI agents that...
Data Wars: SAP Vs. Salesforce In The AI-Driven Enterprise Future

Data Wars: SAP Vs. Salesforce In The AI-Driven Enterprise Future

by Thomas Wieberneit | Jun 3, 2025 | Analysis, Blog

The past weeks certainly brought a lot of news, with SAP Sapphire and Salesforce’s surely strategically timed announcement of acquiring Informatica, ranging at the top. I have covered both in recent articles. The enterprise software landscape is crackling with...
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