by Thomas Wieberneit | May 23, 2025 | Blog, Case Study, Sponsored |
During the recent ZohoDay 2025, I had the pleasure of talking to Jaroslaw Pietraszko, CIO for IFFCO Group, about what IFFCO is doing with Zoho, why, and what the outcomes of their Zoho implementation are. IFFCO is a privately held multinational company that is active in the fast-moving consumer goods (FMCG) sector that also has some beauty business and is active in packaging and transportation. The company has its headquarters in Dubai, UAE and has operations in 50+ countries on five continents. The company has more than fifteen thousand employees. Due to its distributed nature and also multiple ERP systems in the back end, IFFCO – and in particular also IFFCO’s employees – suffered from slow, inconsistent and regularly manual expense management process. This also caused a policy adherence and compliance problem, as reporting was virtually impossible. Only two countries used an Intranet based digital process that still was cumbersome due to the company’s matrix organization. “It was completely manual process. So just imagine that someone from the one category of the businesses has some marketing spend in Indonesia. Line manager sometimes is not aware because it’s a matrix reporting. They need to exchange multiple emails between the Indonesia then the finance and the potential marketing from UAE to get this approval and that you can proceed and claim this expense. So, it was very inefficient process. It could take between two to three weeks to get this something approved.” So, there was very clearly a need for a streamlined solution that could be rolled out globally and that ultimately could cover travel, expenses, and petty cash transactions. Here...
