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Fewer Graveyards, Please: Legacy, AI, and the Debt You Cannot See

Fewer Graveyards, Please: Legacy, AI, and the Debt You Cannot See

by Thomas Wieberneit | Jul 22, 2026 | Blog, CRMKonvos

Every so often a vendor conversation earns the word “useful,” and this one flirts with it. On CRMKonvo #309, Pega’s Matt Healy walked into a room of skeptics and, refreshingly, did not try to sell AI as pixie dust. He sold governance. Let me explain...
The Agentic AI Mirage: Why Your ‘Personalized’ Assistant is Working for the Vendor, Not You

The Agentic AI Mirage: Why Your ‘Personalized’ Assistant is Working for the Vendor, Not You

by Thomas Wieberneit | Jul 15, 2026 | Blog, CRMKonvos

The Ghost of Cluetrain In 1999, the Cluetrain Manifesto famously declared that “markets are conversations.” It was an inspiring, romantic notion that promised to democratize commerce, wresting power from faceless corporate monoliths and handing it back to...
The Illusion of the AI Copilot: Why Your Legacy CRM Architecture Isn’t Cutting It

The Illusion of the AI Copilot: Why Your Legacy CRM Architecture Isn’t Cutting It

by Thomas Wieberneit | Jul 1, 2026 | Blog, CRMKonvos

For years, the enterprise software complex has sold us on a beautiful fairytale: the single source of truth. We were told that if we just poured enough capital into our CRM systems, and if we just badgered our front-line sales representatives enough to log every...
Usage-Based Pricing for Copilot Is Good for Microsoft’s Investors. Read That Sentence Again.

Usage-Based Pricing for Copilot Is Good for Microsoft’s Investors. Read That Sentence Again.

by Thomas Wieberneit | Jun 20, 2026 | Blog

TheStreet ran a piece this week arguing that, of Microsoft’s two Copilot announcements, the shift to usage-based pricing matters more to investors than the DeepSeek flirtation. That read is correct. It is also the tell. Here is what Microsoft actually did....
Pega’s fix for runaway AI costs: stop the agents from thinking at runtime

Pega’s fix for runaway AI costs: stop the agents from thinking at runtime

by Thomas Wieberneit | Jun 13, 2026 | Analysis, Blog

The news At its PegaWorld conference in Las Vegas on June 8, 2026, Pegasystems announced Pega Infinity 26, which it says will be available in Q3 2026. The principal change is commercial: Pega is moving away from per-token pricing for its AI agents toward a flat charge...
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