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The AI Content Trap: Multiplying Mediocrity at Scale

The AI Content Trap: Multiplying Mediocrity at Scale

by Thomas Wieberneit | May 6, 2026 | Blog, CRMKonvos

The AI Content Trap: Multiplying Mediocrity at Scale Marketing has always suffered from a volume addiction; however, the advent of generative AI has turned a bad habit into a terminal condition. In the recent discussion with Volker Hildebrand in our CRMKonvo, we...
SAP Draws a Perimeter around Agentic AI and What That Means for the Rest of US

SAP Draws a Perimeter around Agentic AI and What That Means for the Rest of US

by Thomas Wieberneit | Apr 29, 2026 | Analysis, Blog

The most consequential enterprise AI governance document published this year arrived in late April with surprisingly little fanfare. SAP’s updated API Policy, version 4/2026, is a short document in plain English. The clause that is most interesting is Section...
The Agent Wars Are Over. The Substrate Wars Just Started

The Agent Wars Are Over. The Substrate Wars Just Started

by Thomas Wieberneit | Apr 19, 2026 | Blog

Three titan announcements in two weeks reveal what enterprise software vendors are actually fighting over in 2026, and it is not agents. If you have been tracking enterprise AI announcements through 2025, you have been watching a race about agent counts. How many...
AI in Q1 2026: Less Magic, More Context, and the Death of the Outbound SDR

AI in Q1 2026: Less Magic, More Context, and the Death of the Outbound SDR

by Thomas Wieberneit | Apr 9, 2026 | Blog, CRMKonvos

Welcome to the second quarter of 2026. The dust of the generative AI explosion seems to have finally settled, so actual business realities can be seen. For the last few years, the enterprise software market has been drowning in vendor promises of AI magic. Now,...
The Contact Center Is Dead: Long Live the Operations Layer

The Contact Center Is Dead: Long Live the Operations Layer

by Thomas Wieberneit | Mar 25, 2026 | Blog, CRMKonvos

We have been lying to ourselves since, well, basically since forever. We placed customer support agents into a padded room called the “contact center,” handed them a ticketing system, and told them to keep the angry people away from the rest of the...
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