SAPPHIRE 2018 – The Return of the Suite

SAPPHIRE 2018 – The Return of the Suite

SAPPHIRE 2018. In an Orlando convention center, far away from Walldorf SAP holds its annual conference, boldly going where no one has gone before. But enough of this poor allegation to Star Trek although it reasonably sets the tone. The first two days gave a deep view...
Customer Service in a World of Ambient Computing

Customer Service in a World of Ambient Computing

Soon there will be an additional in-app customer service channel. So far we have a bunch of service channels, most of them requiring the user to leave the app to Pick up the phone for a call Browse for self support Open up an additional chat window Take on the social...
Zendesk – A Mobile CustServ Native?

Zendesk – A Mobile CustServ Native?

Mid of April I published an article about the mobile in-app support landscape that, amongst other players, touched on Zendesk. In this article I stated: “Zendesk is not a mobile native. Their chat widget integrates into web pages and the company does not offer in-app...