Salesforce Q1 FY21 Numbers – Quite Good, eh?

by Thomas Wieberneit | Jul 7, 2020 | Analysis, Blog

The news It is reporting season – and I am actually already somewhat late to have a look at Salesforce’s Q1 figures of fiscal year 20/21 and to think about some implications. The earnings presentation makes for an interesting overview, more details are in the...

Quo Vadis SAP?

by Thomas Wieberneit | Jul 1, 2020 | Analysis, Blog

For quite some time the SAP CX community asks itself where SAP is going, or more precisely, which direction its Customer Experience portfolio is taking. This is a worrisome question, particularly as the larger CRM market is estimated to be the biggest segment of the...

Zoho – A True Unicorn

by Thomas Wieberneit | Mar 2, 2020 | Analysis, Blog

End of January Zoho held its 2020 Zoho Days, an analyst summit, which I was happy to attend, along with more than 60 colleagues, as the only analyst from Germany, as it seems. Sadly, it took me quite a while to complete this – Zoho deserves a faster commentare. But...

Is SAP serious about CX? You bet, and here’s why

by Thomas Wieberneit | Oct 23, 2019 | Analysis, Blog

The News SAP flexes its muscles. Bob Stutz returns to SAP as the new president of the CX group. In this role he becomes the successor of Alex Atzberger who held this role since January 2018, himself succeeding Carsten Thoma. In his new role Bob will report directly to...

S/4 vs. C/4 – Is SAP finally getting CRM right?

by Thomas Wieberneit | Oct 12, 2019 | Analysis, Blog

It has been a while since I last mused about things S/4HANA and C/4HANA (or Customer Experience Suite) at SAP. So, it is time to have a look at what happened since. Last year I concluded that “the differentiation between the old world transactional systems and the...