thomas.wieberneit@aheadcrm.co.nz
Epikonic
  • Home
  • Solutions
  • About Us
  • Contact Us
  • Blog
  • Cookie Policy
  • Privacy
Select Page
Usage-Based Pricing for Copilot Is Good for Microsoft’s Investors. Read That Sentence Again.

Usage-Based Pricing for Copilot Is Good for Microsoft’s Investors. Read That Sentence Again.

by Thomas Wieberneit | Jun 20, 2026 | Blog

TheStreet ran a piece this week arguing that, of Microsoft’s two Copilot announcements, the shift to usage-based pricing matters more to investors than the DeepSeek flirtation. That read is correct. It is also the tell. Here is what Microsoft actually did....
Don’t Step Into The Platform Trap: What Microsoft Build 2026 Could Mean for Your Next AI Stack Decision

Don’t Step Into The Platform Trap: What Microsoft Build 2026 Could Mean for Your Next AI Stack Decision

by Thomas Wieberneit | Jun 6, 2026 | Analysis, Blog

Microsoft Build 2026 produced two announcements that, read together, describe something more interesting than the usual conference launch cadence: a plausible scenario in which enterprise AI stack decisions made in the next 12 months could become significantly harder...
Your Sales Funnel Is an Architectural Disaster, And How to Change This

Your Sales Funnel Is an Architectural Disaster, And How to Change This

by Thomas Wieberneit | Jun 2, 2026 | Blog, CRMKonvos

Every single week, I sit through pitches from enterprise software vendors boasting about the next iteration of their ” AI-powered sales pipeline optimization platforms”. They promise to auto-magically turn cold leads into closed contracts while minimizing...
The Sales Automation Mirage: Why More AI Means Less Signal

The Sales Automation Mirage: Why More AI Means Less Signal

by Thomas Wieberneit | May 24, 2026 | Blog, CRMKonvos

The contemporary B2B sales landscape is currently drowning in its own engineering achievements. For the past decade, the holy grail of outbound sales development was scale: how many touches could an automated sequence tool squeeze out of a Sales Development...
Zendesk’s Specialist Bet Is the Right One; and Here’s What Would Make It a Moat

Zendesk’s Specialist Bet Is the Right One; and Here’s What Would Make It a Moat

by Thomas Wieberneit | May 22, 2026 | Blog

If you only read the press releases, Zendesk Relate 2026 told a strong, clean story. The era of the chatbot is over. Welcome the Autonomous Service Workforce. Resolution replaces deflection. Outcome-based pricing is the new norm. Specialization beats generalist...
« Older Entries
Next Entries »

Company

  • Home
  • Solutions
  • About Us
  • Contact Us
  • Blog
  • Cookie Policy
  • Privacy

Recent Blog Posts

  • Gartner Group: Lawmaker, Judge and Executioner?
  • The Customer Journey Illusion: Stop Mapping and Start Enabling
  • Creatio’s AI CRM: Who Gets to Build the Next Agent?
  • Fewer Graveyards, Please: Legacy, AI, and the Debt You Cannot See
  • The Agentic AI Mirage: Why Your ‘Personalized’ Assistant is Working for the Vendor, Not You

Social Media

  • Facebook
  • X
  • RSS