Why Salesreps hate their CRM – and how to improve this

by Thomas Wieberneit | Jan 1, 2021 | Blog, CRMKonvos

Many CRM systems are still well in the past. They do not do what their users, especially sales people want them to do. They do not see them as helpful. Why not? What can be done to improve the situation? The CRMKonvos team discusses with Denis Pombriant of Beagle...

How to add more Punk to CX

by Thomas Wieberneit | Dec 18, 2020 | Blog, CRMKonvos

With our guest Adrian Swinscoe the CRMKonvos team walked the line between Punk and CX, discuss what they have in common. Adrian is the author of Punk CX, a book that he is not ashamed to admit was conceived after having a drink or two. Punk is a reaction to the...

CRMKonvo – Customer Experience and how to do it right

by Thomas Wieberneit | Nov 28, 2020 | Blog, CRMKonvos

This episode starred Nicole France. Nicole is VP and Principal Analyst at Constellation Research. She focuses on digital marketing, sales effectiveness and customer experience. We planned to talk with her about platforms and their role in the ecosystem; eventually we...

CRMKonvos – Someone who went out excitedly to find Customer Experience

by Thomas Wieberneit | Nov 15, 2020 | Blog, CRMKonvos

In this episode we welcomed Lars Brodersen, author, publisher, and long time CRM expert. Lars is the author of the customer manifesto, which he wrote as a reaction to a series of pretty unsettling customer experiences, starting from soured milk in his Latte Macchiato...

CRMKonvos #17 – Entering The Dark Side of the Cloud

by Thomas Wieberneit | Oct 8, 2020 | Blog, CRMKonvos

#CRMKonvos #17 – The dark side of the Cloud – danger, hope, liability, subscription, privacy … are they all gone? Quo vadis on premise and managed services? We are looking at the dark side of the cloud, its effects, chances and possibilities. We are...