Gartner Group: Lawmaker, Judge and Executioner?

Gartner Group: Lawmaker, Judge and Executioner?

Gartner rewrote the CRM rules this year. It was probably right to. Buyers still need to read the fine print. Gartner’s 2026 Magic Quadrant for CRM Sales Platforms is likely the most consequential edition in years. But it isn’t because of the vendor...
Who’s in the driver’s seat – Human or Agent?

Who’s in the driver’s seat – Human or Agent?

Oracle Cloud World is in the books, Dreamforce just wrapped up, Hubspot’s Inbound event is still on, and there is one key theme that overarches all three events. And no, it is not Larry Ellison getting all cozy with AWS (or Azure, for that matter). It is also not that...