IoT becomes Outcome Orientated with SAP Leonardo – Finally

by Thomas Wieberneit | Jan 12, 2017 | Analysis, Blog

On January 10, 2017, SAP announced a bundling of their IoT portfolio of initiatives to focus on business outcomes instead of technology while combining the set of emerging products and solutions under the brand name Leonardo – as in Leonardo Da Vinci, one of the most...

Omnichannel – Myth, Reality or Utopia?

by Thomas Wieberneit | Nov 1, 2016 | Blog

Omnichannel – is it a Myth, Reality or Utopia? Over the past 20 or so years the way products and services get sold and customer service as well as marketing get delivered changed dramatically. Gone are the times where a potential customer was addressed via a radio- or...

Customer Experience – It is all in the Data. Really?

by Thomas Wieberneit | Oct 13, 2016 | Blog

A while after my earlier discussion with Abinash Tripathy from Helpshift about the value for customer experience of bots in customer support he contacted me with some exciting news about what he and his team are doing now. Believe me, it is interesting – but read for...

Clash of Titans – SAP, Oracle, Microsoft, Oracle Quo Vadis?

by Thomas Wieberneit | Oct 11, 2016 | Analysis, Blog

Following all those announcements of AI, machine learning, IoT, IaaS, PaaS and what not over the past months, I was beginning to wonder where the big business software vendors are going. What is the game plan of Microsoft, Oracle, Salesforce, SAP? How does newcomer...

Go Digital or Die – CRM Evolution 2016

by Thomas Wieberneit | May 27, 2016 | Blog

CRM Evolution 2016 – Conference at a Glance CRM Evolution 2016 revolved around two main topics customer experience, customer engagement digital transformation As part of these three main topics many speakers were about how to get there, which includes thinking...