Salesforce, Service, AI and … IoT

by Thomas Wieberneit | Jan 28, 2019 | Analysis, Blog

AI, IoT, and CRM, three acronyms. However, these three belong together and should not be treated or looked at separately. One important reason for this is that companies and organizations can provide significantly better service experiences and, more importantly,...

Salesforce embraces the User Microsoft like – A Dreamforce Analysis

by Thomas Wieberneit | Nov 13, 2017 | Analysis, Blog

Now that the major waves of Dreamforce 2017 have settled, the announcements and a good part of the running commentary has been delivered, it is time for me to have a look at my pre-Dreamforce predictions. Having been briefed before the event but unluckily not been...

AI and IoT at SAP – Yin and Yang

by Thomas Wieberneit | May 19, 2017 | Analysis, Blog

During the 2017 SAPPHIRE NOW conference SAP told the stunned audience about how they connected some dots to create better value and more intelligent business applications for their customers. In essence SAP lifted the veil on how the company will go ahead with two...

Another Strong Year for SAP

by Thomas Wieberneit | Jan 25, 2017 | Analysis, Blog

On January 24, 2017 SAP released its results of their fiscal year 2016 – and the fourth quarter thereof. In a nutshell SAP: Delivered to its increased 2020 guidance Had an increase of 31 per cent in cloud subscription and support revenue, while still being able to...

Ocean Medallion – Which Customer Problem Does it Solve?

by Thomas Wieberneit | Jan 18, 2017 | Blog

A few years ago Disney embarked on a massive customer experience journey that included the introduction of a ‘Magic Band’. Disney at that time followed (and likely still does) an idea that can be paraphrased as looking at everything through the eyes of the customer...