Salesforce, Service, AI and … IoT

by Thomas Wieberneit | Jan 28, 2019 | Analysis, Blog

AI, IoT, and CRM, three acronyms. However, these three belong together and should not be treated or looked at separately. One important reason for this is that companies and organizations can provide significantly better service experiences and, more importantly,...

The Return of the Suite

by Thomas Wieberneit | Jan 15, 2019 | Blog

The suite is back. I have said and written that a good number of times in the past few years. And that is a good thing (that the suite is back, not that I said it, of course), because one of the major challenges with a best of breed approach is integration. The suite...

Data Rules – SAP acquires Qualtrics

by Thomas Wieberneit | Nov 13, 2018 | Analysis, Blog

The News On November 11, 2018 SAP announced that it has entered a definitive agreement to acquire Qualtrics, the “global pioneer of the experience management (XM) software category”. Here is the full announcement for you to read: WALLDORF, Germany, PROVO, Utah,...

Clash of Titans – The War Cry: Oracle and Salesforce

by Thomas Wieberneit | Sep 11, 2018 | Blog

More Food for Thought In the last article Clash of Titans – Microsoft and SAP weigh in of this little series, I discussed the strategy of two of the big four and how they are positioned in the platform play of the business software titans – and others. This article...

Clash of Titans: Microsoft and SAP weigh in

by Thomas Wieberneit | Aug 28, 2018 | Analysis, Blog

A little recap As it has been some time since I published Clash of Titans – Platform Play, the first part of this little series, let me start with a little recap. The business applications market, especially the CRM market, is evolving fast. CRM has morphed from...