Ten questions you always wanted to ask about Customer Experience

by Thomas Wieberneit | Feb 24, 2019 | Blog

This is a slightly enhanced (and translated) transcript of an interview about customer experience I did for valantic. The interview challenge was to stay short and concise, and to keep it within two minutes. In order to not lose the spirit of this 120 second...

What the heck is Customer Centricity?

by Thomas Wieberneit | Feb 7, 2019 | Blog

Reading the very interesting post Customer Centricity is MORE than Customer Experience by Joseph Michelli I engaged into a discussion about things centricity. The discussion basically is about answering the question “What the heck is customer centricity?” – this...

The Return of the Suite

by Thomas Wieberneit | Jan 15, 2019 | Blog

The suite is back. I have said and written that a good number of times in the past few years. And that is a good thing (that the suite is back, not that I said it, of course), because one of the major challenges with a best of breed approach is integration. The suite...

Nimble 2018 – The Story continues

by Thomas Wieberneit | Dec 8, 2018 | Analysis, Blog

The year 2018 is coming to an end, which means it is high time for some interesting product and roadmap news. Here’s some Nimble news (ok, not THAT fresh anymore, I have been incredibly busy recently). For starters, Nimble released its long awaited Mobile 3.0 for...

The Secret Sauce of Success – Recipe unveiled by the DC Office of Unified Communications

by Thomas Wieberneit | Nov 25, 2018 | Blog

Back in 2015 the Washington D.C. Office of Unified Communications (OUC) started a re-platforming exercise of their backbone from an on premise system to a cloud based customer service solution. The Washington, D.C. Office of Unified Communications manages...