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It is this time of the year again – your favourite articles of 2022

It is this time of the year again – your favourite articles of 2022

by Thomas Wieberneit | Jan 3, 2023 | Blog

Happy New Year to everyone! Apart from all the political suff that I do not want to dive into, the year 2022 has seen a lot of exciting events and topics, from the rise and fall of the Metaverse, to lots of defaulting crypto companies. Towards the end of the year,...
How trust is the foundation of the data driven supply chain

How trust is the foundation of the data driven supply chain

by Thomas Wieberneit | Jun 27, 2022 | Blog

In the course of the last year or three, I have written a few times about the supply chain and how it affects the customer experience, sometimes badly so. In my last article ‘the impact of the supply chain on the customer experience’, I explained some of the issues...
The impact of the supply chain on the customer experience

The impact of the supply chain on the customer experience

by Thomas Wieberneit | Apr 19, 2022 | Blog

There are a couple of lessons that the pandemic taught us, apart from that there are different opinions about whether Bill Gates makes us all drones via the vaccines … The most important one is that there is a need to not only look at the demand side but to also look...
How to make an impact on CX – with your supply chain

How to make an impact on CX – with your supply chain

by Thomas Wieberneit | Dec 28, 2021 | Blog, CRMKonvos

Amazon is surely an example for a company that has the reputation for good CX. Where does it come from? After all, the site is ugly. Too much advertisement, too. But then Amazon has outstanding supply chain and logistics. Customers like having alternatives even when...

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