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The Uncomfortable Truth About Enterprise AI in 2026: It’s Not Intelligence, and That’s a Problem

The Uncomfortable Truth About Enterprise AI in 2026: It’s Not Intelligence, and That’s a Problem

by Thomas Wieberneit | Mar 16, 2026 | Blog, CRMKonvos

As enterprises scramble to deploy AI, the Great AI Debate’s eighth installment reveals a widening gap between what vendors are selling and what actually works at scale. Dr. Michael Wu and Jon Reed spent this episode cutting through the hype around language...
CRMKonvo – Freshworks on Platform, CRM and useful AI

CRMKonvo – Freshworks on Platform, CRM and useful AI

by Thomas Wieberneit | Nov 21, 2020 | Blog, CRMKonvos

Freshworks has is now officially a fresh (sorry, I really couldn’t resist this pun) member of the club of platform players. The company introduced its own flavour of CRM and a platform that they build upon. What is next? Lot’s of ground to cover. A...
Customer Experience is the way! But where is its value?

Customer Experience is the way! But where is its value?

by Thomas Wieberneit | Apr 28, 2020 | Blog

These days, everyone, including myself, is talking about a great experience being the new differentiator. About product, and service being less and less of a factor distinguishing businesses. There is talk of customer experience, user experience, brand experience,...
The Demo, the 7P of Planning, and Customer Experience

The Demo, the 7P of Planning, and Customer Experience

by Thomas Wieberneit | Sep 7, 2019 | Blog

Being a consultant being called into or asked to do a product demo is inevitable. A demo is one of the most powerful tools that product/solution vendors and their partners have in their arsenal to convince prospects. The demo is a key part of the customer journey that...

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