Gartner Group: Lawmaker, Judge and Executioner?

Gartner Group: Lawmaker, Judge and Executioner?

Gartner rewrote the CRM rules this year. It was probably right to. Buyers still need to read the fine print. Gartner’s 2026 Magic Quadrant for CRM Sales Platforms is likely the most consequential edition in years. But it isn’t because of the vendor...
Building a CRM Strategy Brick by Brick

Building a CRM Strategy Brick by Brick

During ZohoDay26, I had the absolute pleasure of sitting down and talking CRM with Julie Lloyd from Acme Brick in beautiful Austin, Texas,. Naturally, the topic of the day was Acme Brick’s fascinating journey into the Zoho ecosystem. As a CRM analyst and consultant,...