thomas.wieberneit@aheadcrm.co.nz
Epikonic
  • Home
  • Solutions
  • About Us
  • Contact Us
  • Blog
  • Cookie Policy
  • Privacy
Select Page
The Agent Wars Are Over. The Substrate Wars Just Started

The Agent Wars Are Over. The Substrate Wars Just Started

by Thomas Wieberneit | Apr 19, 2026 | Blog

Three titan announcements in two weeks reveal what enterprise software vendors are actually fighting over in 2026, and it is not agents. If you have been tracking enterprise AI announcements through 2025, you have been watching a race about agent counts. How many...
The vCon Reality Check: Moving Beyond Generative Hype to Actual Conversational Architecture

The vCon Reality Check: Moving Beyond Generative Hype to Actual Conversational Architecture

by Thomas Wieberneit | Apr 15, 2026 | Blog, CRMKonvos

Welcome to Reality. Leave Your “AI Magic” at the Door. The AI hype train is moving at terminal velocity, but the tracks are missing. We have vendors pitching artificial general intelligence that will solve world peace, and executives panicking because they...
Beyond the Buzzword: Sugar’s Bet on Precision Selling and the ERP-CRM Bridge

Beyond the Buzzword: Sugar’s Bet on Precision Selling and the ERP-CRM Bridge

by Thomas Wieberneit | Apr 14, 2026 | Analysis, Blog

There is a moment in every technology cycle where a vendor decides the best way to signal relevance is to put the current buzzword in its name. We seem to be in that moment. SugarCRM, the mid-market CRM vendor backed by Accel-KKR, just rebranded to SugarAI. The...
AI in Q1 2026: Less Magic, More Context, and the Death of the Outbound SDR

AI in Q1 2026: Less Magic, More Context, and the Death of the Outbound SDR

by Thomas Wieberneit | Apr 9, 2026 | Blog, CRMKonvos

Welcome to the second quarter of 2026. The dust of the generative AI explosion seems to have finally settled, so actual business realities can be seen. For the last few years, the enterprise software market has been drowning in vendor promises of AI magic. Now,...
Generative Engine Optimization: The New Tech Hustle or a CX Reality?

Generative Engine Optimization: The New Tech Hustle or a CX Reality?

by Thomas Wieberneit | Apr 1, 2026 | Blog, CRMKonvos

The digital marketing landscape is undergoing a massive tectonic shift. Since the ascent of Google, search engine optimization was the undisputed king of visibility. The industry grew into an eighty-billion-dollar behemoth built entirely on gaming Google search...
« Older Entries
Next Entries »

Company

  • Home
  • Solutions
  • About Us
  • Contact Us
  • Blog
  • Cookie Policy
  • Privacy

Recent Blog Posts

  • The Inference Paradox: Tokens Got 1,000x Cheaper and Your AI Bill Went Up
  • The Enterprise AI Intent Gap
  • Gartner Group: Lawmaker, Judge and Executioner?
  • The Customer Journey Illusion: Stop Mapping and Start Enabling
  • Creatio’s AI CRM: Who Gets to Build the Next Agent?

Social Media

  • Facebook
  • X
  • RSS