How to not manage your customers’ journeys

How to not manage your customers’ journeys

It is time to talk about customer journeys and customer journey orchestration. Again. The theme of two of my recent articles has been about customer data. First, in my article Why you don’t want a 360-degree on the customer I rubbed the coveted 360-degree view on the...
Work from anywhere done right

Work from anywhere done right

Work from Anywhere needs the right culture and the right tools The pandemic has taught us through the past year that it becomes urgent for businesses to adequately deal with the need for new working models that help employees to become as productive when working from...
CRM for SMB. The way it needs to be

CRM for SMB. The way it needs to be

Now this title is not a case of do a rhyme or get bitten but actually summarizes the topic pretty well. The CRMKonvos team had a long and good discussion with John Paterson, CEO of Really Simple Systems about the needs and wants of a CRM for SMBs. Are the requirements...