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How a company matured with a little help of Zoho

How a company matured with a little help of Zoho

by Thomas Wieberneit | Jun 6, 2023 | Blog, CRMKonvos, Sponsored

Early May, technology vendor Zoho conducted its annual signature event Zoholics in Austin, TX. During this event, Marshall Lager and I had the opportunity to have a conversation with Jason Yoffy, director of engineering at RJG, a training and...
RPA – hot or not? Here are the ultimate answers

RPA – hot or not? Here are the ultimate answers

by Thomas Wieberneit | Jan 26, 2022 | Blog, CRMKonvos

One of today’s big business topics is robotic process automation. What is it? A boon or a thing? Where is the real value in applying RPA and how to do it right? So many questions that the #CRMKonvos team needed to ask Sebastian Eggert of SOGEDES. It is no secret...
The secrets to improving Sales Operations and thereby making your salespeople love their system

The secrets to improving Sales Operations and thereby making your salespeople love their system

by Thomas Wieberneit | Jan 12, 2022 | Blog, CRMKonvos

Three times is the charm. Our first attempt was disrupted by Texas getting off the (power) grid due to a winter storm, the second one due to Streamyard going offline (courtesy of a Google problem), now we finally made it happen and talked with an enterprise software...
A CMS contributes to customer experiences, does it?

A CMS contributes to customer experiences, does it?

by Thomas Wieberneit | Jan 4, 2022 | Blog, CRMKonvos

Everybody is talking of “creating customer experiences” – even I, although I am convinced that any experienced is created by the person on the receiving side of an engagement.  But then, how to formulate this in only a few words? Nevertheless,...
CRMKonvos – The all time hot 5 including  some surprises

CRMKonvos – The all time hot 5 including some surprises

by Thomas Wieberneit | Jan 3, 2022 | Analysis, Blog, CRMKonvos

The new year just started, so it is the perfect time to look at some data. To keep you curious: There are some interesting data points. I looked at and reviewed the success of our CRMKonvos. We are streaming live on various channels, including my...
How to make an impact on CX – with your supply chain

How to make an impact on CX – with your supply chain

by Thomas Wieberneit | Dec 28, 2021 | Blog, CRMKonvos

Amazon is surely an example for a company that has the reputation for good CX. Where does it come from? After all, the site is ugly. Too much advertisement, too. But then Amazon has outstanding supply chain and logistics. Customers like having alternatives even when...
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