thomas.wieberneit@aheadcrm.co.nz
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The 360-Degree Customer View Myth: Your Sellers Need 3.6 Degrees and a Reason to Call

The 360-Degree Customer View Myth: Your Sellers Need 3.6 Degrees and a Reason to Call

by Thomas Wieberneit | Sep 24, 2026 | Blog, CRMKonvos

For more than twenty years, CRM vendors sold the 360-degree customer view as a commercial superpower: every contact, every transaction, every complaint, every campaign response in one place. As we discussed in our recent CRMKonvo with Andreas Schuster of SugarAI, the...
Creatio Bets $300M on Bank.AI: Pega, Your Move

Creatio Bets $300M on Bank.AI: Pega, Your Move

by Thomas Wieberneit | Sep 22, 2026 | Analysis, Blog

Creatio commits $300 million through 2028 to its banking offering, sharpening its challenger position against Pega and the CRM majors in regional banking. The News On September 22, 2026, Creatio announced a $300 million investment in Creatio Bank.AI, its offering for...
The Inference Paradox: Tokens Got 1,000x Cheaper and Your AI Bill Went Up

The Inference Paradox: Tokens Got 1,000x Cheaper and Your AI Bill Went Up

by Thomas Wieberneit | Aug 27, 2026 | Blog

The Inference Paradox: Tokens Got 1,000x Cheaper and Your AI Bill Went Up Somewhere in your organization there is a slide claiming that agentic CX is about to get cheap. I bet, there is. It has a line heading down and to the right, it cites the collapse in token...
Creatio’s AI CRM: Who Gets to Build the Next Agent?

Creatio’s AI CRM: Who Gets to Build the Next Agent?

by Thomas Wieberneit | Aug 4, 2026 | Blog, Sponsored

Every AI CRM vendor selling into 2026 has an AI agent story by now. The differentiator is no longer whether agents exist, but who is allowed to build the next one, how long that takes, and what happens to the bill once it works. For decades, CRM has promised growth...
The Agentic AI Mirage: Why Your ‘Personalized’ Assistant is Working for the Vendor, Not You

The Agentic AI Mirage: Why Your ‘Personalized’ Assistant is Working for the Vendor, Not You

by Thomas Wieberneit | Jul 15, 2026 | Blog, CRMKonvos

The Ghost of Cluetrain In 1999, the Cluetrain Manifesto famously declared that “markets are conversations.” It was an inspiring, romantic notion that promised to democratize commerce, wresting power from faceless corporate monoliths and handing it back to...
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Recent Blog Posts

  • SAP Connect 2026: Autonomous CX Steps Out of the Kitchen
  • SAP Connect 2026: The Autonomous Enterprise Clocks In, CX Gets a Cameo
  • The 360-Degree Customer View Myth: Your Sellers Need 3.6 Degrees and a Reason to Call
  • Creatio Bets $300M on Bank.AI: Pega, Your Move
  • AIforce: Salesforce Is Everywhere Now. Everything Is a Different Question.

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