Apple Pay holds Banks in Stranglehold! Really? Poor Banks

by Thomas Wieberneit | Feb 15, 2017 | Blog

In the past days two interesting articles around banks and banking innovation found their ways into my browser. One by Knowledge@Wharton on “How Banks Can Keep Up With Digital Disruptors” and the second one by Mobile Commerce Daily on “How four Australian banks are...

Marketing owns the Customer Data! Does it?

by Thomas Wieberneit | Feb 14, 2017 | Blog

The customer, the elusive entity that every business is about – or at least should be about. The customer gets targeted, marketed to, sold to, serviced, analysed, shall have a positive customer experience, and sometimes even is made happy. The ‘customer’ as an entity...

Customers dump Businesses for poor Service? Yeah, Right!

by Thomas Wieberneit | Feb 1, 2017 | Blog

Good customer service, customer experience and customer experience management are all about technology and its right use. This is what many of the articles that one could read on various platforms can make one think. Just that it isn’t. I guess I contributed my share...

Another Strong Year for SAP

by Thomas Wieberneit | Jan 25, 2017 | Analysis, Blog

On January 24, 2017 SAP released its results of their fiscal year 2016 – and the fourth quarter thereof. In a nutshell SAP: Delivered to its increased 2020 guidance Had an increase of 31 per cent in cloud subscription and support revenue, while still being able to...

AI and Bots will kill our Future – Or Not

by Thomas Wieberneit | Jan 19, 2017 | Blog

After the Hype 2016 has been the year of bots, AI, and automation the beginning of 2017 seems to be the time of looking at wider implications. There is a lot of discussion going on in academia, politics, and on the web, e.g. the one spurred by Denis Pombriant with a...