thomas.wieberneit@aheadcrm.co.nz
SAP CRM and SAP JAM – Good News from CRM evolution

SAP CRM and SAP JAM – Good News from CRM evolution

During CRM Evolution 2017 I had the chance of talking with Volker Hildebrand and Anthony Leaper from SAP. Volker is SAP’s Global Vice President SAP Hybris and Anthony is Senior Vice President and Sales GM – Enterprise Social Software at SAP. Topics that we covered were things CRM and collaboration, how and where SAP’s solutions are moving and, of course, the impact that the recent reshuffling in the executive board has. Starting with the latter, there is common agreement, that if at all it is positive as likely to streamline reporting lines and hence decision processes. First Things First – After All I Am A CRM Guy Having the distinct impression that the SAP Hybris set of solutions is going a good way I was most interested in learning from Volker about how there is going to be a CRM for S4/HANA. SAP’s new generation ERP system is growing at a good clip, and according to the Q1/2017 earnings call, now has 5,800 customers with 400 new customers in the last quarter alone. Many of these customers are net new customers. The challenge is that S4/HANA doesn’t have a CRM (yet). I have earlier already suggested two ways how this could change – marrying up the SAP Hybris family of modern CRM solutions or modernizing SAP CRM and integrating it into S4/HANA based upon HANA technology and therefore avoiding the costly CRM Middleware and data duplication. Both approaches have their merits: The cloud based SAP Hybris set of solutions is far more modern and already bases on the new SAP standard Fiori user interface. SAP CRM, on the other hand...
Google and SAP – A Marriage in the Clouds

Google and SAP – A Marriage in the Clouds

On Mach 8, 2017, SAP and Google announced another marriage in the cloud during Google’s Cloud Next event: SAP HANA is certified on Google’s Cloud Platform GCP, and is generally available now. SAP Cloud Platform and more products and solutions are to follow. The Google Cloud Launcher marketplace will be utilized to offer and deploy to and for customers and partners, starting with SAP HANA, express edition, which is already available, too. Further topics that are covered by this partnership are Improving Google’s containerization technologies for enterprise workloads Security, privacy, and integrity of customer data in the cloud. As part of this SAP software shall act as a data custodian (NB: How that works in legal and political environments remains to be seen) and joint solutions for access control, governance, risk and compliance shall get developed Integrate Google’s G Suite into SAP applications. This has already been implemented for Identity and Access Management. More on the still fuzzy side are end-to-end integrations and collaborations in the areas of AI and machine learning. True to the SAP mantra of being an ecosystem player this is all about choice – choice for the customer to implement what is best for them. My Take Another interesting one! Good Win for SAP SAP now covers all major cloud platforms. HANA is now certified on AWS, Azure, and GCS, apart from running in the SAP cloud. With this SAP now has the broadest footprint when it comes to running on an IaaS platform. With the SAP Cloud Platform being available soon there also will be a very powerful PaaS solution on one of the...
Gartner MQ BI and Analytics Platforms – Lots of Movement

Gartner MQ BI and Analytics Platforms – Lots of Movement

Last week Gartner published the updated version of its Magic Quadrant for Business Intelligence and Analytics Platforms, and I need to say that there has been a lot of movement in both directions, up as well as down. There has been a lot of reshuffling especially in the Visionaries quadrant. This can partly be attributed to a changing market that caused Gartner to combine a few of last year’s assessment criteria as well as adding two more critical criteria as below: Critical Capabilities Dropped or Changed: Combined BI Platform Administration with Security and User Administration Modified Data Source Connectivity to Data Source Connectivity and Ingestion Combined Publish Analytics Content and Collaboration and Social BI to Publish, Share and Collaborate on Analytic Content Added Visual Appeal to Ease of Use Capabilities Added: Smart Data Discovery Platform Capabilities Workflow Integration Smart Data Discovery emphasizes the increasing importance of AI and machine learning as part of analytics systems. Gartner defines it around the automatically “finding, visualizing and narrating of important findings such as correlations, exceptions, clusters, links and predictions in data that are relevant to users without requiring them to build models or write algorithms. Users explore data via visualizations, natural-language-generated narration, search and natural-language query technologies”. Workflow Integration acknowledges that there is no actionable insight if there is a standalone analytics system. It is defined around the number of products “needed to deliver the critical capabilities and the degree of seamless integration and workflow between capabilities/components”. This has been true for a long time, but hey, better late than never. Gartner itself states that the changes have been major and that...
Another Strong Year for SAP

Another Strong Year for SAP

On January 24, 2017 SAP released its results of their fiscal year 2016 – and the fourth quarter thereof. In a nutshell SAP: Delivered to its increased 2020 guidance Had an increase of 31 per cent in cloud subscription and support revenue, while still being able to increase the software license and support revenue. Cloud revenue increased especially in Q4 and promises to stay at a high level with a very healthy backlog Increased its full year operating profit by 20 per cent to 5.12 Billion Euro (IFRS) Has a strong backlog of cloud bookings This success has a slightly negative effect on the company profitability while it negotiates the shift from license revenue to subscription revenue while being in an investment mode. It, however, seems to be driven by an increasing adoption of S/4HANA, a strong increase of the Hybris set of CEC solutions, including e-commerce and increasing traction in the HCM space. So it is broad. Based upon the strong delivery of 2016 SAP expects the cloud business to increase by up to 34 per cent in 2017 (all numbers of course at constant currencies) and increases its guidance of revenue and profit for 2017. In line with this the company is also bullish in its mid term outlook to 2020, which it increases, too. My Take Of course the big increase in revenues, expressed as a percentage, is partly owed to the fairly low number. In comparison Salesforce reported 2.14 Billion dollar for their third quarter alone, as opposed to 2.99 Billion Euro for SAP’s fiscal year. Oracle reported 798 million dollars in their FY Q1...
IoT becomes Outcome Orientated with SAP Leonardo – Finally

IoT becomes Outcome Orientated with SAP Leonardo – Finally

On January 10, 2017, SAP announced a bundling of their IoT portfolio of initiatives to focus on business outcomes instead of technology while combining the set of emerging products and solutions under the brand name Leonardo – as in Leonardo Da Vinci, one of the most forward looking artists and innovators ever. This announcement substantiates SAPs commitment to invest two billion Euro in IoT over the next 5 years. The new portfolio will combine adaptive applications, big data and connectivity as packaged line-of-business solutions, covering a range of topics. It bases upon a rebranded – and repackaged(?) HANA Cloud Platform, enhanced by the micro services for machine learning that were announced earlier and which I covered here. This enhanced platform is now called SAP Cloud Platform. As per a blog post accompanying the Leonardo announcement, the high level architecture of SAPs new offering looks like below and covers, besides a set of existing applications an IoT adapter – SAP Leonardo for Edge Computing – which serves as a device independent data input layer, essentially a kind of middleware, probably built on or using HCI. a foundational layer – SAP Leonardo Foundation – which includes the IoT business services that are to be exposed, enabling rapid development of applications. This makes up the functional core. and a ‘bus’ layer – SAP Leonardo Bridge – which enables the combination of real time data with applications and processes Leonardo is accompanied by a jump-start enablement program to accompany this initiative. This program includes introductory pricing and is intended to help organizations identify and validate IoT pilots and use cases, including expert staffing...