The “New Normal” and Data Driven Experiences

by Thomas Wieberneit | Mar 9, 2021 | Blog, CRMKonvos

As a consequence of an organizational stuff up we had a CRMKonvo that was even better than could be expected in our wildest dreams. Our guests Sheryl Kingstone of 451 Research and Laurie McCabe of the SMB Group have a lot of data and insight to share about data driven...

We all want to be recognized

by Thomas Wieberneit | Mar 2, 2021 | Blog, Sponsored

Abraham Lincoln reportedly said “Don’t worry when you are not recognized, but strive to be worthy of recognition.” I am wondering how this applies to the companies we interact with. I would worry if I was not recognizing my customers, and I work to be recognized...

How to make Salesforce AppExchange meet its potential

by Thomas Wieberneit | Feb 2, 2021 | Blog, Guest Post

For a few months now I have the pleasure of frequently interacting with Richard Rosen of Fastcall, a company that exclusively focuses on extending Salesforce with CTI software. Rich is a firm advocate of focusing on one ecosystem and to not serving multiple ones. As...

How to choose the right solution – a Salesforce example

by Thomas Wieberneit | Jan 29, 2021 | Blog, Sponsored

In my recent article on how to improve collaboration with Fastcall CTI I summarized a number of requirements that need to be fulfilled by a solution. A good vendor needs to fulfil at least this set of requirements. ·  First and foremost: The software needs to do...

How to get CRM for small businesses right

by Thomas Wieberneit | Jan 22, 2021 | Blog, CRMKonvos

There is one scary fact in the CRM world. Out of roughly 25 million businesses, only 1 percent has a CRM system. Imagine this! It is a huge waste on one side and a tremendous opportunity on the other side. If vendors find the way into the future of CRM. Nimble seems...