Together, Zoom and Five9 shape a new market

by Thomas Wieberneit | Jul 23, 2021 | Analysis, Blog, News

The News On July 18, 2021, Zoom Video Communications, Inc. announced the acquisition of Five9, Inc. in an all-shares transaction. The transaction values Five9 at around $14.7 billion. According to the press release “the acquisition is expected to help enhance Zoom’s...

Why privacy is not an option

by Thomas Wieberneit | Jul 6, 2021 | Blog, CRMKonvos

Data breaches, ransomware, stolen identities, collecting of data for no benefit of the customer, are only some of the things that we do see every day. There does not seem to be any privacy anymore. This makes privacy and data protection hot topics not only for...

Ecosystems, how to play for small players

by Thomas Wieberneit | Jun 1, 2021 | Blog, Sponsored

Lately, we have talked a lot about ecosystems, in particular business ecosystems. Normally, business ecosystems follow a hub and spoke model rather than a network approach; one major player sets it up, and then adds customers and partners like independent software...

How to avoid the looming CRM crisis

by Thomas Wieberneit | May 28, 2021 | Blog, CRMKonvos, Sponsored

A short while ago the CRMKonvos team had the opportunity to invite Frank Tjaben of SugarCRM into our living rooms or home offices for a lively discussion about whether businesses are facing a crisis of customer relationship management and if so, why. To use some...

How to avoid the CRM crisis

by Thomas Wieberneit | May 18, 2021 | Blog, CRMKonvos, Sponsored

Customer relationships are on the cusp of a crisis, are they? And if this observation is correct, what can we do to avoid the crisis, or even get out of it in case we happen to have taken the step over the precipice? In this CRMKonvo – sponsored by SugarCRM...