Why privacy is not an option
Data breaches, ransomware, stolen identities, collecting of data for no benefit of the customer, are only some of the things that we do see every day. There does not seem to be any privacy anymore. This makes privacy and data protection hot topics not only for customers, but also for software vendors – or at least should make it hot topics. Apple put in some privacy controls and got chided for it by Facebook and the rest of the adtech industry. Google, with FLOC, tried to establish a technology that aimed at being able to track users in a post cookie world. To adapt a quote of the Asterix books: The whole world tracks users and customers. The whole world? No, there is one brave company that doesn’t. All this is reason enough to have a #CRMKonvo with one of the most accomplished and outspoken protagonists of privacy in the enterprise software arena and we were very excited about the opportunity to have an intense and interactive discussion with Raju Vegesna of...
Nimble strengthens its ability to be where the user is
I haven’t written much about Nimble recently; actually I haven’t written too much about anything lately. Now it is time to have a look into some interesting news that hit my desktop. The News On June 30, 2021, Nimble announced an integration with Microsoft Teams to streamline workspace collaboration. The integration offers Nimble users to prepare meetings and provides the tools to help getting information on meeting participants from their contact records, the ability to take notes that will be synched to Nimble as well as the ability to send trackable follow-up emails. The capability will be delivered via an add-in to MS Teams. For your convenience, the press release is also copied below. Nimble Integrates with Microsoft Teams to Power Virtual Business Meeting Engagements Nimble Offers Microsoft Teams Add-in to Help Teams Thrive in The Hybrid Workspace SANTA MONICA, Calif. — June 30, 2021 — Nimble, the simple CRM for Microsoft 365 and Google Workspace teams, announced today that they have integrated with Microsoft Teams to give teams a shared view of every customer, and to streamline collaboration between teams. Improve Collaboration and Build Better Customer Relationships Customer data is the most important asset for every organization. The success of every customer relationship management application lies in the data accuracy. Business owners and professionals rely on Nimble to offer a 360 view into the relationships with their customers. Integrating with collaboration applications and seamless synchronization of information and the history of conversations is crucial to improving customer relationships and team productivity. “Our customers rely on Microsoft Teams to work effectively across their organizations and to build and nurture...
How to overcome the process knowledge challenge with a little AI
Many a company has a severe challenge with how their processes actually work. Documentation may or may not be there. Tribal knowledge exists. Lots of repositories, too, including file systems, collaboration tools, chat tools, email, etc. In brief, there is the need for a solution. Startup Sevantiz has taken on this challenge with its Flockwise platform, which is reason enough for the CRMKonvos team to invite Sri Sabesan, Mani Manivannan and David Pickrell into our studio to discuss their approach and how it relates to CRM (spoiler alert: it does) and CX (it does, too). But what is Flockwise? Flockwise brings knowledge from the documentation, tribal knowledge and the transaction systems to answer the questions that employees in businesses have every day. Although we utilize a chat interface, It is much more than an Chatbot. Flockwise is designed to discover knowledge and serving it to the user in a way that the user get the right answer to the question. Flockwise creates the opportunity for the Enterprise Flock and their trusted advisors / consultants and outsourcers to capture knowledge and provide answers to the questions in a way that no other solution does. Creating an efficient way for something that we have always talked about. And that is capturing expert knowledge in a way that is truly reusable for the benefit of productivity of the employees and customers and suppliers of an organization. Sounds good? Then dive deeper into this CRMKonvos...
Platform Partners: A Question of Trust
The enterprise software world is one where few, if any, companies can stand alone. Cloud computing has greatly increased the availability and usability of business applications. However, no vendor can claim to supply a complete homegrown solution. The SaaS world is one of partnerships. Partnerships are best when all the partners are trustworthy.Business software customers still need to pick a brand and stick with it for a while. That brand—the platform—represents a serious investment of time and trust. Sure, you own your data, and changing platforms is supposed to be easy. But ask anybody who’s done it whether they would want to do so again next year.Platform customers have to weigh more than just the price and features of each platform provider. They must also consider what the future holds for that platform and its partners. None of the big platforms are likely to disappear or merge anytime soon, but their fates and fortunes are not constant. They also have histories and reputations. Increasingly, they have prominent social and/or political stances as well. Those issues matter enough to some business owners and investors to affect their decisions. There are also simpler matters, like whether the customer likes the feel of the software environment, or has concerns about possible changes. Can I Trust You? In the end, these decisions boil down to variations on a single question: “Can I trust you with my business?” Contracts and commercial laws deal with businesses that act in bad faith; this is more about responsibility, reliability, and safety. Examples: Will you continue to support the applications I use?Is my data secure?Do you have good...